Return, Refund & Exchange Policy

We generally do not accept returns or exchanges due to change of mind, personal preference, incorrect selection, or dissatisfaction with the spiritual or traditional benefits associated with a product.

Natural crystals and similar products may vary in colour, shape, size, markings, inclusions and appearance. Such natural variations are not considered defects.

Where an eligible product issue is reported in accordance with this Policy, Astro Aura 24 may provide a replacement, exchange or refund, as applicable.

Nothing in this Policy is intended to exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

A replacement or exchange may be considered in the following circumstances:

• The product received is materially different from the product ordered.
• A product is damaged during transit.
• An item that was paid for is missing from the shipment.
• Another material fulfilment error is identified by Astro Aura 24.

The customer must provide reasonable evidence of the issue so that we can investigate it with our packing and delivery records and, where applicable, the courier.

If a product appears damaged when delivered, please inspect the package immediately.

Where possible, customers should:

• Take photographs of the outer packaging before opening it.
• Record a continuous, end-to-end unboxing video showing the package, shipping label and contents.
• Clearly show the damage in photographs or video.
• Contact Astro Aura 24 within 7 days of delivery.

If an item appears to be missing from your order, please contact us within 7 days  of delivery.

Please provide:

• Order ID
• Photographs of the package and its contents
• End-to-end unboxing video, where available
• Details of the missing item
• Proof of purchase, if requested

We will review the claim against our packing and order records.

If the claim is verified, Astro Aura 24 may send the missing item or provide another appropriate resolution.

If you receive a product that is different from the product ordered, please contact us within 7 days  of delivery.

The product should remain unused and in the condition in which it was received.

After verification, Astro Aura 24 may arrange an exchange or replacement with the correct product, subject to availability.

If the correct product is unavailable, we may provide an appropriate refund or alternative resolution.

Unless required by applicable law, the following are generally not eligible for return or exchange:

• Products purchased correctly but no longer wanted by the customer.
• Products selected incorrectly by the customer.
• Products where the customer has changed their mind.
• Products that have been used, altered, damaged or modified after delivery.
• Products returned without the required accessories, components or packaging where these are necessary for verification.
• Products damaged due to improper handling or use after delivery.

• Once a candle package or seal has been opened by the customer, the candle is not eligible for return or exchange due to change of mind, preference, fragrance, appearance or any other subjective reason.
• Products specifically identified on the Website as non-returnable or non-exchangeable.

Customized, personalized, specially prepared or specially programmed/energized products, except where the product is defective, incorrect or otherwise covered by applicable law.

To request a return, exchange or replacement, please contact us through the official Website contact channel or by email.

Your request should include:

• Order ID
• Customer name
• Product name
• Details of the issue
• Date of delivery
• Photographs/video supporting the claim
• Proof of purchase, where requested

Whether you are requesting a replacement, exchange or refund

If Astro Aura 24 approves a return, we will provide instructions regarding how the product should be returned.

Where the return is due to an error attributable to Astro Aura 24, such as an incorrect product being supplied, we will communicate the applicable return-shipping arrangement.

Where a return is approved for another eligible reason and return shipping is the customer's responsibility, the customer must securely package the product and send it using the method specified by Astro Aura 24.

Customers should retain the return shipment tracking information until the matter is completed.

Where a return is authorized, products must generally be returned:

• Unused and in resalable condition.
• With the original packaging where applicable.
• With all included components/accessories.
• Without damage caused after delivery.
• Securely packed to prevent damage during return transit.

Once the returned product reaches Astro Aura 24, it may be inspected before an exchange or refund is approved.

If the returned product is found to have been used, altered, damaged after delivery, or missing essential components, the requested refund or exchange may be declined, subject to applicable law.

Additional time may be required where:

• Courier investigation is necessary.
• The condition of the product requires further verification.
• The matter involves an international shipment.
• The replacement product is temporarily unavailable.

The time taken for the amount to appear in the customer's account may depend on the payment method, bank or payment service provider.

Refunds will generally be made to the original payment method used for the transaction, where technically and legally possible.

Refunds will be processed in accordance with the applicable payment gateway, banking and transaction arrangements.

We do not publish fixed payment-gateway fee percentages in this Policy, because applicable charges may vary according to the payment method, transaction type, payment provider, currency, card type and other factors.

Where any amount is legally permitted to be deducted from a refund, the applicable deduction will be communicated to the customer.

Nothing in this section is intended to restrict any refund or consumer right that cannot legally be excluded.

Where a refund is approved because Astro Aura 24 supplied an incorrect product or another fulfilment error attributable to Astro Aura 24, the applicable resolution will be communicated to the customer.

Where a refund is approved for another eligible circumstance, any treatment of original or return shipping charges will depend on the reason for the return, the applicable shipping terms and applicable law.

For international orders, customs duties, import taxes, VAT/GST, customs clearance charges and other destination-country charges are generally non-refundable by Astro Aura 24 because such amounts may be imposed and collected by third parties or authorities.

If the tracking information shows that an order has been delivered but the customer has not received it, the customer should contact Astro Aura 24 as soon as possible.

We may coordinate with the relevant courier or logistics provider to investigate the shipment.

Customers should provide their order number and any information requested to assist with the investigation.

The resolution of a lost shipment will depend on the outcome of the courier investigation, applicable courier terms and the circumstances of the shipment.

Where an exchange is approved:

• The exchange will normally be limited to the affected product.
• Exchanges are subject to product availability.
• If the replacement product has a higher price, the customer may be required to pay the difference before dispatch.
• If the replacement product has a lower price, the applicable difference will be handled according to Astro Aura 24's refund process.
• Additional shipping charges may apply where the exchange is requested for reasons not attributable to Astro Aura 24, subject to applicable law.

We will communicate the applicable exchange procedure before the replacement is dispatched.

Consultation services are different from physical products because they involve reserved appointment time and preparation.

• Shorten the consultation so that it ends at the originally scheduled time; or
• Treat the appointment as missed where the remaining appointment time is insufficient.

Rescheduling: Rescheduling is subject to practitioner availability and may not always be possible. Astro Aura 24 Unable to Conduct the Consultation

If Astro Aura 24 is unable to conduct a confirmed consultation due to circumstances on our side, we will generally offer: A mutually convenient rescheduled appointment; or

Astrology, numerology, Vastu, tarot and other spiritual consultations involve interpretation and personal guidance.

A customer's disagreement with, dissatisfaction with, or failure to obtain a particular outcome from spiritual guidance does not by itself constitute a service defect or an automatic basis for refund.

However, this does not limit any rights or remedies that may be available under applicable law.

Promotional offers, gifts and discounts are valid only during the period specified for the particular promotion and subject to its stated conditions.

Offers generally cannot be applied retrospectively to orders placed before the promotion began.

Cancelling and re-ordering solely to obtain a later promotional benefit may not be accepted where the applicable offer terms exclude such conduct.

Specific promotional terms displayed with an offer will apply to that offer.

For orders delivered outside India, the customer is the importer of the products and is responsible for complying with the destination country's import requirements.

The customer is responsible for applicable:

• Customs duties
• Import taxes
• VAT/GST or similar taxes
• Customs clearance charges
• Brokerage or handling charges
• Other destination-country charges

These amounts are generally not included in the product price or free-shipping threshold.

International Returns

International returns may involve additional courier charges, customs procedures and import/export requirements.

Customers placing international orders should verify before ordering that the products can legally be imported into their country.

Astro Aura 24 cannot guarantee that every product is permitted in every destination country.

If a shipment is refused, held, returned or destroyed by customs because of destination-country restrictions, documentation issues or the customer's failure to comply with import requirements, any refund or additional charges will be handled according to the circumstances and applicable law.

For a return, exchange, replacement or refund request, please contact us through the official contact details provided on the Astro Aura 24 Website.

Please include your Order ID in the subject line and provide sufficient details and supporting evidence to help us process your request.

This Policy is intended to explain Astro Aura 24's standard return, refund and exchange procedures.

Nothing in this Policy is intended to:

• Exclude rights that cannot legally be excluded.
• Restrict remedies available under applicable consumer-protection law.
• Prevent a customer from exercising any statutory right available to them.

Where applicable law provides a consumer with a mandatory remedy, that remedy will prevail over any inconsistent provision of this Policy.

Astro Aura 24 may update this Return, Refund & Exchange Policy from time to time.

The latest version will be published on the Website with the updated “Last Updated” date.

Customers should review the Policy applicable to their transaction where necessary.