Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our Website
• User account registration
• Product purchases and orders
• Consultation bookings
• Customer enquiries and communications
• Contact forms
• Email, telephone, WhatsApp or other communication channels used by Astro Aura 24

Other services or interactions through which this Privacy Policy is made available

Depending on how you use our Website and services, we may collect the following information.

A. Account & Contact Information

When you create an account, contact us or book a service, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Delivery or billing address
• City, state and country
• Postal/PIN/ZIP code
• Account login information
• Other information voluntarily provided by you
• B. Astrology & Consultation Information

If you book an astrology or related consultation, you may voluntarily provide information such as:

Date of birth

• Time of birth
• Place of birth
• Gender, where relevant to the service and voluntarily provided
• Questions or concerns submitted for consultation
• Information provided during a consultation
• Other information voluntarily provided for the purpose of providing the requested service
• We use this information to prepare and provide the requested consultation, horoscope, kundli, numerology or related service.

Please do not provide sensitive personal information that is not necessary for the service.

When you purchase products from our Website, we may collect:

Name

• Billing address
• Shipping/delivery address
• Email address
• Phone number
• Products purchased
• Order number
• Order history
• Transaction amount
• Payment status
• Shipping and delivery information
• Customer service communications relating to the order

D. Payment Information

Payments may be processed through third-party payment service providers such as Razorpay or other payment providers made available on the Website.

Where payment processing is handled directly by the payment provider, the payment provider may collect and process payment information such as card or other payment credentials in accordance with its own privacy policy and terms.

E. Technical & Usage Information

When you use our Website, certain technical information may be automatically collected, depending on the Website's configuration and services being used.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring pages or links
• Website interaction information
• Cookies and similar technologies

This information may be used to maintain Website functionality, security, performance and user experience.

We may use the information we collect for purposes including:

• Creating and managing user accounts
• Processing and fulfilling orders
• Processing payments
• Arranging product delivery
• Providing astrology, numerology, Vastu, tarot and other consultations
• Preparing horoscopes, kundli and related reports
• Scheduling appointments
• Communicating with you about your orders, consultations or enquiries
• Providing customer support
• Maintaining transaction and consultation records
• Preventing fraud and unauthorized transactions
• Maintaining Website security
• Improving our Website, products and services
• Complying with applicable legal, tax, accounting and regulatory requirements
• Responding to lawful requests from government or regulatory authorities
• Sending service-related communications
• Sending promotional communications where permitted and, where required, with appropriate consent

We will use personal information for purposes reasonably connected with the services, products or interactions for which it was collected, subject to applicable law.

Information voluntarily provided for an astrology, numerology, Vastu, tarot or other consultation may be used to:

• Prepare the requested consultation
• Generate horoscope or kundli information
• Provide personalized guidance
• Schedule and manage appointments
• Maintain consultation history where necessary for service continuity
• Respond to follow-up questions
• Provide customer support relating to the consultation

Astro Aura 24 does not require customers to provide information that is not necessary for the requested service.

Our Website may use cookies and similar technologies to:

• Enable essential Website functionality
• Maintain user sessions
• Support account login
• Remember shopping-cart or checkout information
• Understand Website usage
• Improve Website performance and user experience
• Maintain Website security

Cookies may be either temporary/session cookies or persistent cookies.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the Website.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies or similar technologies.

Our Website and service providers may automatically receive certain technical information when you access the Website.

This may include IP address, browser information, device information, pages accessed and timestamps.

We may use this information for:

• Website operation
• Security monitoring
• Fraud prevention
• Troubleshooting
• Performance analysis
• Improving our services

We do not use technical information for purposes unrelated to the operation of our Website and services except where permitted by applicable law.

We may share information where reasonably necessary with:

Service Providers

We may share relevant information with third-party service providers who help us operate our business, including:

• Payment processors and payment gateways
• Courier and logistics providers
• Website and hosting service providers
• Technology and IT service providers
• Communication service providers
• Appointment or consultation platforms
• Professional service providers where necessary

These parties may process information only to the extent reasonably necessary to provide their services to us or you, subject to applicable agreements and law.

Government & Legal Authorities

We may disclose information where required or permitted by applicable law, including in response to:

• Court orders
• Legal notices
• Government requests
• Regulatory requirements
• Tax or accounting requirements
• Fraud prevention or investigation
• Protection of our legal rights

Business Transactions

If Astro Aura 24 undergoes a merger, restructuring, sale, acquisition or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

Some of our service providers, technology providers, payment providers or other third-party service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to do so in accordance with applicable law and contractual or technical safeguards where appropriate.

International customers should also be aware that information may be processed in India or other countries depending on the services used.

Astro Aura 24 may use third-party payment providers, including Razorpay, for processing payments.

When you make a payment, you may be redirected to or interact with the payment provider's systems.

Payment providers may collect payment and transaction information in accordance with their own privacy policies, security practices and terms.

Astro Aura 24 does not control the independent privacy practices of third-party payment providers.

For payment-related privacy questions, customers may also need to refer to the privacy policy of the relevant payment provider.

To fulfil product orders, we may provide relevant customer information to courier and logistics partners.

This may include:

• Customer name
• Delivery address
• Phone number
• Email address
• Order information
• Shipment details

This information is provided for purposes such as shipment processing, tracking, delivery and customer communication.

For international orders, information may also be provided where reasonably necessary for customs clearance, export documentation or destination-country requirements.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and the service, security measures may include:

• Access controls
• Password protection
• Encryption or secure transmission where appropriate
• Restricted access to personal information
• Security monitoring
• Reasonable data-handling procedures

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services
• Maintaining account and transaction records
• Maintaining consultation history where necessary
• Customer support
• Meeting tax, accounting and legal requirements
• Resolving disputes
• Preventing fraud and misuse
• Enforcing our agreements

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable law and legitimate retention requirements.

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about personal data processed by us
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information regarding the processing of your personal data
• Raising a privacy-related grievance

Requests may be submitted using the contact details provided below.

Certain requests may be subject to legal, contractual or other applicable limitations.

We may need to verify your identity before processing a request relating to your personal information.

You are responsible for ensuring that the information you provide to Astro Aura 24 is accurate, complete and up to date.

If your personal information changes, you may contact us to request an update where applicable.

We do not knowingly provide services to children under 18 or intentionally collect personal information from children under 18 through our Website.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete or otherwise handle that information in accordance with applicable law.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us using the details below.

Our Website may contain links to third-party websites, social-media platforms, payment providers, courier websites or other external services.

These third parties operate independently and may have their own privacy policies and terms.

Astro Aura 24 is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage users to review the applicable privacy policies before providing information to third parties.

Where permitted by applicable law, we may send you information about:

• New products
• Services
• Offers
• Promotions
• Events
• Educational or informational content

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential service communications relating to your orders, payments, account or consultations.

If we become aware of a personal-data breach that requires notification under applicable law, Astro Aura 24 will take the steps required by applicable law, which may include notifying affected individuals, authorities or other relevant parties.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our Website
• Changes in data-processing practices
• Changes in applicable laws or regulations
• Changes in technology or security practices

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this page for updates.

This Privacy Policy shall be governed by the applicable laws of India.

Our processing of personal information will be carried out in accordance with applicable data-protection, privacy, information-technology and other relevant laws and regulations.

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

You may contact us regarding:

• Access or correction requests
• Deletion requests, where applicable
• Withdrawal of consent
• Privacy questions
• Data-processing concerns
• Privacy grievances

We will review and respond to privacy-related requests within the period required by applicable law.

By using the Website, creating an account, booking a consultation, placing an order or voluntarily providing personal information to Astro Aura 24, you acknowledge that you have read this Privacy Policy.

Where applicable law requires specific consent for a particular processing activity, Astro Aura 24 will seek such consent through an appropriate mechanism.

You may withdraw consent for future processing where the processing is based on consent, subject to applicable law and any legitimate processing or retention requirements.