Shipping Policy

Dispatch time refers to the time required to prepare and hand over the order to the courier. It does not necessarily represent the final delivery time.

After dispatch, domestic delivery generally takes approximately **2–7 business days**, depending on the destination, courier service and other operational circumstances.

Delivery timelines are estimates and may vary for remote locations, during peak periods, holidays or due to circumstances beyond our reasonable control.

Customers should ensure that the delivery address, phone number and other contact details provided at checkout are accurate.

Customers are advised to carefully inspect the package at the time of delivery.

Claims may be subject to verification and the applicable Refund & Returns Policy.

Failure to provide appropriate evidence may affect our ability to verify and process a claim.

Once your order has been dispatched, a tracking number/ID may be shared with you through email, SMS or another available communication channel.

Customers can use the tracking information provided to monitor the shipment.

If you require assistance with tracking your order, please contact us through our **Contact Us** page or email us at [**contact@astroaura24.com**](mailto\:contact@astroaura24.com).

The following conditions apply:

• The minimum order value for free international shipping is ₹10,000 per order.
• The ₹10,000 minimum order value refers to the eligible product value in a single order, before applicable destination-country customs duties, import taxes, VAT/GST, clearance charges or other destination-country charges.
• Free international shipping is subject to product and destination eligibility.
• Certain products or destinations may be subject to courier or customs restrictions.
• If an international order is below ₹10,000, applicable international shipping charges will be communicated to the customer before dispatch.
• Where the actual courier charge exceeds the amount initially communicated or where additional courier/handling charges become applicable due to the shipment characteristics or destination, the additional amount may be communicated to the customer before dispatch.

International orders may be shipped through shiprocket or other suitable international courier service, depending on:

• Destination country
• Product category
• Parcel dimensions and weight
• Commodity classification
• Courier availability
• Customs requirements
• Destination-country import regulations
• Applicable restrictions and surcharges

The courier and service selected for an order will be determined based on the applicable shipping requirements.

Courier rates are not necessarily fixed and may vary according to shipment details and destination. Published guidelines from international courier services confirm that rates can vary based on factors including shipment size/weight and commodity type, and additional charges or surcharges may apply.

International transit time depends on the destination country, courier service, customs clearance and other operational factors.

Festival holidays, public holidays or unforeseen operational circumstances may extend the processing period.

International delivery timelines vary depending on the destination country and courier service.

Delivery may be affected by:

• Customs clearance
• Import procedures
• Destination-country regulations
• Courier operations
• Remote-area delivery
• Public or festival holidays
• Incorrect or incomplete delivery information
• Import restrictions
• Unforeseen circumstances beyond our reasonable control

Accordingly, Astro Aura 24 cannot guarantee a fixed international delivery date.

Free international shipping does not mean that customs duties or destination-country taxes are included.

Any charges imposed by the destination country may be payable by the customer, including:

• Customs duties
• Import taxes
• VAT/GST or similar taxes
• Customs clearance charges
• Brokerage or handling charges
• Other government or courier charges

The customer is responsible for paying applicable destination-country charges directly to the relevant authorities or courier, as applicable.

International shipping industry guidelines confirm that duties, taxes and other additional charges may apply separately from transportation charges.

Astro Aura 24 does not control the amount of customs duties or taxes imposed by the destination country.

For orders delivered outside India, the customer is responsible for ensuring that the ordered products can legally be imported into the destination country.

Customers must:

• Provide a complete and accurate delivery address.
• Provide a valid phone number and email address.
• Provide any information or documents requested for customs clearance.
• Pay applicable customs duties, taxes and other destination-country charges.
• Comply with applicable import regulations.
• Cooperate with the courier or customs authorities where required.

The customer may be treated as the importer/recipient for customs purposes depending on the applicable shipment terms and destination-country regulations.

International shipping is subject to the laws and regulations of the origin country, transit countries, destination country and the applicable courier.

Certain products may be:

• Restricted
• Prohibited
• Subject to special documentation
• Subject to special packaging or handling
• Subject to additional courier charges
• Subject to destination-specific import requirements

Courier acceptance can depend on the commodity, shipment size/weight, classification and destination.

Astro Aura 24 reserves the right to refuse, modify, cancel or delay an international shipment if a product cannot be legally or operationally shipped to the selected destination.

Astro Aura 24 sells crystals, crystal jewellery, bracelets, pendants, candles, bath salts and other spiritual/wellness products.

Different products may be subject to different courier and customs requirements.

We therefore do not guarantee that every product available on our Website can be shipped to every international destination.

Where necessary, we may contact the customer before dispatch to confirm shipping eligibility or obtain additional information.

We do not represent that all international products fall under a single universal courier classification.

The applicable shipping method and charges may depend on the product, commodity classification, declared value, shipment dimensions/weight, destination and courier requirements.

Certain high-value, restricted or specially handled commodities may be subject to additional requirements or charges.

If additional shipping, handling or courier charges are required for an order, the customer will be informed before the additional amount is collected.

International courier terms confirm that additional charges may include fuel surcharges, demand surcharges, special handling, declared-value charges, clearance-related fees and other applicable charges.

An international order containing different types of products may, where necessary, be divided into two or more shipments because of:

• Courier requirements
• Product restrictions
• Customs requirements
• Commodity classification
• Destination-country regulations
• Packaging or handling requirements

If an order needs to be split into multiple shipments:

• The customer will be informed.
• Additional shipping charges, where applicable, will be communicated before collection.
• Each shipment may be subject to its own customs clearance and destination-country duties/taxes.

Customers placing international orders must provide:

• Full name
• Complete delivery address
• City
• State/Province, where applicable
• Postal/ZIP code
• Country
• Valid phone/mobile number
• Valid email address

Customers are responsible for ensuring that all information provided is accurate and complete.

Incorrect or incomplete information may result in delivery delays, additional charges or return of the shipment.

Astro Aura 24 is not responsible for delays arising from:

• Customs inspections
• Customs clearance procedures
• Destination-country import regulations
• Customer's failure to provide required documents
• Customer's failure to pay applicable duties/taxes
• Courier delays
• Incorrect delivery information
• Import restrictions
• Public or festival holidays
• Events beyond our reasonable control

Customers are responsible for responding promptly to requests from the courier or customs authorities.

If an international shipment is returned or refused because:

• The customer refuses to pay applicable customs duties/taxes.
• The customer fails to provide required documents or information.
• The customer provides an incorrect or incomplete address.
• The customer refuses or fails to accept delivery.
• The product cannot be imported into the destination country.

the customer may be responsible for applicable return shipping charges, customs charges, duties, taxes or other costs, subject to applicable law and our Refund & Returns Policy.

Astro Aura 24 takes reasonable care to package products before dispatch.

Once a shipment has been handed over to the courier, transportation is subject to the courier's terms and conditions.

Customers should retain:

• Shipping packaging
• Shipping labels
• Unboxing video
• Photographs of any visible damage
• Any courier documentation relating to the shipment

These may be required to investigate a damage, shortage or delivery-related claim.

Claims will be handled in accordance with our Refund & Returns Policy and applicable courier procedures.

International shipping is subject to product eligibility, courier availability and destination-country regulations.

By placing an international order, the customer acknowledges and agrees to this Shipping Policy and our International Shipping Policy, where applicable.

For questions regarding shipping, delivery, tracking or international shipping eligibility:

Please use our Contact Us page for shipment-related assistance.