Terms & Conditions

Astro Aura 24 provides:

• Astrology consultations and horoscope analysis
• Numerology services
• Vastu consultation
• Tarot and spiritual guidance
• Life coaching and counselling
• Crystal products
• Crystal bracelets, pendants and related products
• Healing and spiritual products
• Candles and intention-based products
• Books, journals, affirmation cards and  related products
• Digital and educational content

Other related spiritual and wellness products and services

You must be at least 18 years of age and legally capable of entering into a binding agreement under applicable law to use this Website, purchase products or book services.

By using the Website, you represent that:

• The information provided by you is accurate and complete.
• You have the legal capacity to enter into these Terms.
• You will comply with applicable laws and regulations.
• You will not use the Website for unlawful or fraudulent purposes.

If you are using the Website on behalf of another person or entity, you represent that you have authority to bind that person or entity to these Terms.

You agree to use the Website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the Website or its systems.
• Interfere with the security or functioning of the Website.
• Introduce viruses, malware or other harmful material.
• Use automated systems to scrape or copy Website content without permission.
• Impersonate another person or provide false information.
• Use the Website for fraudulent, abusive, defamatory or unlawful activities.
• Reproduce or commercially exploit Website content without our written permission.

We reserve the right to suspend or terminate access to the Website or user accounts where we reasonably believe these Terms have been violated.

Certain features of the Website may require you to create a registered user account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information updated.
• All activities carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

Astro Aura 24 reserves the right to suspend, restrict or terminate an account that violates these Terms or applicable law.

Astro Aura 24 provides astrology, numerology, Vastu, tarot, spiritual guidance, counselling, life-coaching and related services.

These services are based on information supplied by the customer and the applicable methodology used by the practitioner.

The accuracy and relevance of a consultation may depend on the accuracy and completeness of information provided by the customer.

Customers remain solely responsible for decisions they make based on consultations, predictions, guidance, recommendations, remedies or reports.

Astro Aura 24 does not guarantee any particular outcome from a consultation or spiritual service.

Astrology, numerology, tarot, Vastu, crystal-related guidance and other spiritual services offered by Astro Aura 24 are provided for spiritual, personal-development, self-reflection, educational and entertainment purposes.

They are not intended to replace professional advice from qualified professionals.

Astro Aura 24 does not provide:

• Medical diagnosis or treatment
• Psychiatric or psychological diagnosis
• Legal advice
• Financial or investment advice
• Tax advice
• Other regulated professional advice

Customers should consult an appropriately qualified professional for medical, legal, financial, psychological or other regulated matters.

No specific result or outcome is guaranteed.

Astro Aura 24 offers crystals, gemstones and other spiritual and wellness products.

All stones sold under the Astro Aura 24 brand may be referred to as “crystals” for product and spiritual-practice purposes, including stones that may not technically possess a molecular crystalline structure.

Product descriptions are provided for informational and product-identification purposes.

Crystal-related spiritual or traditional associations should not be interpreted as medical claims or guarantees of physical, mental, financial, relationship or other outcomes.

Customers should independently verify any information relevant to their individual circumstances.

Product images displayed on the Website are intended to provide a representation of the product.

Because natural crystals, stones and other products may vary naturally:

• Colour may vary.
• Pattern and markings may vary.
• Shape and size may vary.
• Texture may vary.
• Packaging may vary.

The actual product may therefore differ from the images displayed on the Website.

All products and services are subject to availability.

We reserve the right to:

• Limit quantities.
• Discontinue products.
• Modify product specifications.
• Change product prices.
• Refuse or cancel an order where necessary.

If an accepted order cannot be fulfilled because a product becomes unavailable, we will communicate the situation to the customer and process the applicable refund, where required.

All prices displayed on the Website are subject to change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to product availability and any applicable taxes or charges.

All orders are payable in Indian Rupees (INR) unless otherwise expressly stated.

Applicable taxes will be charged as required by law.

Placing an order through the Website constitutes an offer by the customer to purchase the selected products.

An order confirmation does not necessarily guarantee fulfilment where there are circumstances such as:

• Product unavailability
• Pricing or technical errors
• Payment issues
• Suspected fraudulent activity
• Shipping restrictions
• Destination-country restrictions
• Courier restrictions
• Other circumstances beyond our reasonable control

Astro Aura 24 reserves the right to refuse or cancel an order in such circumstances.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

Payments may be processed through the payment methods and payment service providers made available on the Website.

Available payment methods may include card payments, online payment gateways, bank transfers or other methods made available from time to time.

By completing a payment, you confirm that:

• The payment information provided is accurate.
• You are authorized to use the selected payment method.
• The transaction is not fraudulent or unauthorized.

Payment processing may be subject to the terms and privacy policies of the relevant payment service provider.

Domestic orders within India will be shipped according to the shipping options and delivery information communicated at the time of purchase.

Applicable domestic taxes and shipping charges may apply.

Customers must provide an accurate delivery address and contact information.

Once a shipment has been dispatched, the tracking details may be shared through SMS and/or email where available.

Astro Aura 24 offers international shipping on eligible products and destinations.

Free international shipping does not include:

• Customs duties
• Import taxes
• VAT/GST or similar destination-country taxes
• Customs clearance charges
• Other charges imposed by the destination country or courier

Such charges, where applicable, are the responsibility of the customer.

International shipping is subject to our separate International Shipping Policy, which forms part of these Terms.

For orders delivered outside India, the customer is the importer of the products and is responsible for complying with the laws and regulations of the destination country.

Customers are responsible for:

• Checking whether the products can legally be imported.
• Providing accurate customs and delivery information.
• Paying applicable customs duties and import taxes.
• Providing documents requested by customs or the courier.
• Complying with destination-country requirements.

Astro Aura 24 is not responsible for customs duties, import taxes or restrictions imposed by the destination country.

Actual delivery may be affected by:

• Courier operations
• Customs clearance
• Destination-country regulations
• Public or festival holidays
• Incorrect customer information
• Import restrictions
• Events beyond our reasonable control

For further details, please refer to our Shipping Policy and International Shipping Policy.

Astro Aura 24 takes reasonable care in preparing and packaging orders before dispatch.

However, once an order has been handed over to the courier, delivery is subject to the courier's procedures and the circumstances of transportation.

Customers should use the tracking information provided to monitor shipments.

Astro Aura 24 will not be responsible for delays caused by customs, courier operations, incorrect customer information, refusal to accept delivery, destination-country restrictions or other circumstances beyond our reasonable control.

Any claims relating to courier loss or damage will be handled subject to the applicable courier terms and our Refund Policy.

Product returns, refunds and exchanges are governed by our Refund & Returns Policy.

Unless expressly stated otherwise in that policy:

• Products may not be returned simply because the customer has changed their mind.
• Customers should inspect products promptly after delivery.
• Any issue with an order should be reported to us within the period specified in our Refund & Returns Policy.
• Customized, personalized or specially prepared products may be subject to additional restrictions.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer-protection law.

Natural crystals and similar products may contain natural inclusions, lines, variations, colour differences, surface characteristics and other natural formations.

These characteristics are not necessarily defects.

Product size, colour, shape, weight and appearance may vary from one individual product to another.

Customers are responsible for reading and following any product-specific instructions provided with their purchase.

Products should be used only for their intended purpose.

Customers should review ingredients and product information before using any product and seek appropriate professional advice where necessary.

Certain products may not be suitable for children, pets or individuals with particular sensitivities or allergies.

All content available on the Website, including but not limited to:

• Logos
• Brand names
• Text
• Graphics
• Photographs
• Videos
• Illustrations
• Product descriptions
• Designs
• Website layout
• Articles
• Educational material
• Databases
• Software and source code

is owned by or licensed to Astro Aura 24 and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use our content without prior written permission, except where permitted by applicable law.

Where users submit reviews, feedback, photographs, testimonials or other content to Astro Aura 24, they represent that they have the necessary rights to provide that content.

By voluntarily submitting such material, you grant Astro Aura 24 permission to use it for legitimate business, promotional or informational purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove content that is unlawful, abusive, defamatory, misleading or otherwise inappropriate.

Your use of the Website is also governed by our Privacy Policy.

We may collect and process information necessary to:

• Process orders
• Provide consultations
• Deliver products
• Process payments
• Communicate with customers
• Provide customer support
• Comply with legal and regulatory obligations
• Improve our Website and services

Personal information will be handled in accordance with our Privacy Policy and applicable law.

The Website may use third-party service providers, including payment processors, courier companies, technology providers and other service providers.

Your use of such third-party services may also be subject to their respective terms and policies.

Astro Aura 24 is not responsible for the independent acts, omissions, policies or practices of third-party service providers, except to the extent required by applicable law.

To the maximum extent permitted by applicable law, Astro Aura 24 shall not be liable for indirect, incidental, special, consequential or exemplary damages arising from the use of the Website, products or services.

This may include loss of profits, business interruption, loss of data or other indirect losses.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Where permitted by law, Astro Aura 24's total liability arising from a particular transaction shall not exceed the amount actually paid by the customer for the relevant product or service.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Astro Aura 24, its owners, directors, employees, representatives and service providers from claims, liabilities, losses, damages and reasonable expenses arising from:

• Your violation of these Terms.
• Your misuse of the Website.
• Your violation of applicable law.
• Your submission of inaccurate or fraudulent information.
• Your infringement of third-party rights.
• Your misuse of products or services.

Astro Aura 24 shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Pandemics or public-health emergencies
• War or civil unrest
• Strikes or labour disruptions
• Courier or logistics disruptions
• Customs restrictions
• Internet or technology failures
• Cybersecurity incidents
• Power failures
• Other unforeseen events beyond our reasonable control

Astro Aura 24 reserves the right to update or modify these Terms from time to time.

The updated version will be published on the Website with the revised “Last Updated” date.

Your continued use of the Website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and mandatory jurisdictional requirements, disputes arising out of or relating to these Terms, the Website, products or services shall be subject to the jurisdiction of the competent courts having jurisdiction over Astro Aura 24's registered office.

For questions, complaints, concerns or grievances relating to the Website, products or services, customers may contact us through our Website contact form or by email.

We will make reasonable efforts to review and respond to customer concerns within a reasonable period.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

These Terms, together with the Privacy Policy, Refund & Returns Policy, Shipping Policy, International Shipping Policy, Astrology Disclaimer and other policies expressly incorporated into the Website, constitute the agreement between you and Astro Aura 24 regarding your use of the Website and purchase of our products and services.

By accessing the Website, creating an account, booking a consultation, placing an order or purchasing a product or service from Astro Aura 24, you acknowledge that you have read, understood and agreed to these Terms & Conditions.